Frequently Asked Questions

You can query the status of your order at any time from the My Orders page in the My Account section. If you have not registered on www.pureva.com.tr, you can directly access the My Orders section at the link https://www.pureva.com.tr/siparis-takip. In this case, you will need to enter your email address and order number.
We will also send you an email and SMS as soon as your order leaves the warehouse.

You can replace the product you purchased with another size or request a refund within 14 business days from the order date. For your return transactions, fill in the return section under your e-invoice and send the returned product together with the invoice.

Your order will begin to be prepared as soon as you confirm your order on the website. You can cancel by calling customer services. *Remember, you will not have the option to cancel for orders that have been shipped.

Payment for the products you have purchased;

Credit Card / Debit Card
Money Transfer / EFT
You can do it with any of the options you prefer.

Yes. Your e-invoice will be sent to you with your cargo after shopping.

Your order will usually be shipped within a week. Delivery dates may vary depending on your location.